F.A.Q.'s

Are You Insured?
Great Question, because not all companies that rent inflatable are, but YES, AIR is fully insured with a liability insurance policy.  

How Many People Will The Inflatable Hold?
Each piece is different. In general terms each or our standard size bouncers are designed to safely accommodate up to 8 young children at one time. Older kids may use our bouncers as well, however, the limit goes down as the age and size go up.  It is always required that you group the participants by age and size.  Our Slides are one at a time down, but up to 2 people can be waiting in the stairway. 

What If The Inflatable Gets Damaged?
Our inflatables are all commercial grade and very durable.  They will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition if any inflatable, not designated for wet use, it found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a flat rate of $300. These additional charges will be automatically charged to your credit card as part of the balance due.

What Is Your Rain / Bad Weather Policy?
We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are not predicted to be adverse, we may give you the option of accepting delivery or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your rental. On the other hand, if we agree to deliver and you decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable! Please NOTE: If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. THE DRY INFLATABLE MUST NOT BE USED WHEN WET or WHEN WINDS ARE 25 MPH OR MORE or exceed the manufactures guidelines. Once wet, inflatables becomes very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable should be again safe to use.

How Do I Make A Reservation and How Far In Advance Do I Need To Make One?
Reservations are currently accepted via online bookings because we must get specific information regarding your event, times, and location.   We like to be proficient and ensure we have everything to look back upon.  If you wish to cancel your reservation (up to fourteen days prior to your rental date) you must notify us - in writing - and you will be removed from the schedule and you will not be charged. Cancellations less than 14 days prior to your rental date will result in full rental charge. Please call early for best availability. We can't stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before! During peak season items book quickly. The best thing to do is to figure out your date, and call us to find out what's available. 

Do You Require A Deposit and What Is Your Payment Policy?
No deposit is required in order to secure a rental date. A signed rental agreement is REQUIRED to secure an inflatable and may be used as security in the event that any inflatable is damaged beyond reasonable wear and tear during the rental period. Y

What Is Your Cancellation Policy?
If it becomes necessary to cancel your rental you may do so without penalty provided you provide us with a minimum of 14 days advance notice. If you cancel with less than 14 days advance notice your will be responsible for rental agreement. THIS DOES NOT apply to cancellations due to severe weather.
General Safety Rules & Operational Guidelines

We take safety very seriously. You should too. Persons not following the safety rules should be immediately instructed to exit the inflatable. 

How Far Away From The Electrical Outlet Can You Set Up?
60 feet is the recommended distance allowable between the inflatable and the source of electrical power. Here’s why: We carry LOTS of extension cords on our trucks and are often asked: why can’t you just run more cord? Simply stated: the longer the distance the greater the loss of power. Even with the heavy duty commercial grade extension cords we use, the voltage drop over 100 feet is significant. The fan motor which keeps the inflatable inflated requires a set amount of voltage at all times. When excessive amount of cords are run, the voltage drops causing the fan motor to run slower and hotter. This can result in 1) tripped circuit breakers and/or fire 2) fan motor failure 3) slow fan motor speed and inadequate inflation. In cases where the set up location is more than 100 feet away we will require the use of a portable electric generator. AIR rents generators for $110/day, however, they are not routinely carried on our delivery trucks and must be reserved in advance.

How Much Room Do I Need?
All the dimensions of each of our inflatables are listed on our web site page which features that specific piece. Please add approximately two feet to each measurement to provide proper clearance of fences, buildings, wires, over-hanging trees, etc. Other important considerations are: 1) that the area is fairly level, for safety reasons we do not set up on hill 2) an electrical outlet must be within 60 feet 3) any sprinkler heads and/or irrigation lines should be clearly identified. We don’t want to damage your sprinkler system when anchoring down our inflatable.

Do I Need A Perfectly Flat Area?
The area for your inflatable set up does not need to be perfectly level: however, a reasonably flat area is desirable. Generally, no more than an 8 inch slope per 10 feet would be considered reasonable. For safety reasons inflatables can never be set up on a hill. Also please note the follows as they pertain to the delivery location: 1) We can we push our inflatables up steep hills and or multiple sets of steps to get to the set up or pick up location. If your location has multiple sets of steps, or a steep or large hill, we may refuse delivery unless you provide the extra man power to traverse the hill or steps both at set up and at pick up. It is your responsibility to inform us of any steps, steep inclines or hills at the time the reservation is made. 2) We will not allow our delivery crew to set up in any location that is not listed on your rental agreement or any location that the crew deems unsafe for your rental or the physical safety of the delivery crew and equipment. 3) We will not allow the delivery crew to set up at any location that illegal activity is witnessed whether or not you are the person conducting the illegal activity.
If there is a question we may be able to arrange for a site survey of your location. Sight surveys can only be done if a Super Fun Inflatable staff member is in your area, and are strictly done at our convenience.

Can You Set Up Inflatables Inside?
Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Generally garages, basements, family/rec. rooms in residential dwellings do not accommodate the height or overall size of our units. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit. If the unit does not fit once we arrive payment is still due in full. 

How Do I Prepare For My Rental?
You can avoid set-up delays and potential problems by checking the following before we arrive:

Preparation Checklist

- Please have the driveway clear of cars and other obstacles when we get there as well as when we arrive later for pick up.
- Please be sure that someone is present at the time of delivery to show us where to set up and pay any balance due.
- Make sure a clear path of at least 3 feet wide is available for delivery to the set up spot.
- If curbs, steps or stairs need to be negotiated, we may require the renter's assistance for delivery.
- Select an open lawn area with enough clearance from tree branches and other obstructions.
- If you are not renting a portable electric generator the source of electrical power must be NO MORE THAN 60 FEET AWAY.
- The set up site should be relatively level, usually no more than an 8 inch slope per 10 feet. We will not set up the
Inflatable under or near any electrical or telephone wires. Also, the inflatable cannot be placed near a swimming pool or any body of water.
- We use 18" ground stakes to secure our inflatables. Please make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the set up site. The customer is responsible to mark all sprinkler lines and call safe to dig if required by law. Super Fun Inflatables will not be liable for damage to underground sprinklers or utility lines.
- Clear the site of all sharp sticks, animal waste, large rocks and other large debris. If animal waste must be removed, please cover the spot to protect our equipment from any residue.
- On hard surfaces like driveways or parking lots, please sweep or use a leaf blower to clean the area.

AIR reserves the right to refuse rental if we deem the area to be unsafe, an excessive distance away, inaccessible, likely to damage or soil our equipment, or put our delivery crew at risk.

Should I Tip The Delivery Crew?
Our delivery crew wants you to be totally satisfied with your AIR rental experience. They will consult with you on a proper set up location and go over all operational guidelines and safety rules before they leave. They will also provide you with an emergency phone number should something unexpected occur during your rental period. Providing a high level of customer service is part of their job. While tips are never expected, should you feel that our crew provided you an exceptional level of service and is deserving of a tip, they are certainly ALWAYS APPRECIATED.